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Introduction

Our Digital Business Assurance (DBA) practice has undergone a transformative evolution with the incorporation of ThousandEyes. This integration has redefined our approach, providing unparalleled visibility beyond network boundaries, thereby establishing us as an industry leader in service delivery assurance.

Use Case: Prominent Financial Institute

Challenge

A prominent South African financial services group with 7 million customers and 35,000 internal users, faced a critical need for Digital Business Assurance across their extensive network infrastructure.

Sintrex Solution

Sintrex addressed this challenge with a project involving the creation of over 40 dashboards, consolidating data from various sources, with ThousandEyes at the core. The primary goal was to monitor key metrics of specific services for the financial institute, ensuring the health and reliability of their network operations.

Results

The ongoing project has shown exceptionally promising results, with positive feedback from key stakeholders at the prominent financial institute. The Platform Owner for I&O Network Services at this financial institute highlights the value of our solution:

“Dear Sintrex Team

I am writing on behalf of our organization to express our utmost satisfaction with the integration work conducted by Sintrex and the utilization of Cisco ThousandEyes in this process. As the Network Platform Owner, I oversee critical aspects of our infrastructure, and the seamless integration provided by Sintrex has proven to be invaluable.

The integration allows for easy and quick visualization of specific areas within our environment, providing a comprehensive understanding of the environment's health. This capability, when incorporated with our other established monitoring tools, has significantly enhanced our operational efficiency, and has become the cornerstone of our network management strategy.

Our tailored dashboards have propelled our network oversight to unprecedented heights. The ability to visualize complex data streams in a user-friendly interface has empowered our team to make informed decisions swiftly, thereby safeguarding the integrity and reliability of our banking services.

The expertise and dedication demonstrated by the Sintrex team were evident throughout the integration process. They not only met but exceeded our expectations in terms of precision and timeliness. This collaborative effort has undoubtedly contributed to the overall success of our network services.

We highly recommend Sintrex for their exceptional integration solutions, and we look forward to continuing this fruitful partnership.

Warm Regards,

Platform Owner for I&O Network Services"

Use Case Conclusion

Our integration approach with ThousandEyes is a game-changer, offering clients a comprehensive view of network performance, empowering effective troubleshooting, and ensuring proactive issue resolution. The success story with this prominent financial institute exemplifies the tangible benefits our Digital Business Assurance platform brings to organizations.

Integration Strategy

Client-Centric Approach

We deeply understand our clients' data environments, leveraging existing models and centralizing expertise within our Center of Excellence (CoE) for long-term adaptability and maintainability.

Robust Data Foundation

We establish a strong foundation through a structured data warehouse, ensuring adaptability to new client environments and mitigating risks.

Docker Integration for Efficiency

Seamless integration with ThousandEyes through Docker enables efficient Extract, Transform, Load (ETL) queries within a big data warehouse, managed through a rigorous Software Development Life Cycle (SDLC) process for quality assurance and security.

Proactive Monitoring Capabilities

Our integration seamlessly covers diverse network monitoring solutions, including SNMP-based systems, Syslog aggregators, Netflow, and wire data Analyzers. This ensures compatibility and comprehensive monitoring for both managed and unmanaged platforms. To simplify data correlation across tools, we extract high-level metrics from diverse sources, offering unparalleled insights.

Our advanced alert management system consolidates and prioritizes alerts from various sources, including ThousandEyes, for efficient issue resolution and escalation.

Our experienced IT professionals proactively monitor networks, ensuring real-time issue resolution and optimal system performance through our 24/7 IT Operations Centre.

Visualization and Tailor-Made Dashboards

We specialize in integrating ThousandEyes data into platforms, empowering clients to create custom dashboards by combining information from different monitoring sources.

Conclusion

Thank you for exploring the future of monitoring with us. Our enhanced solutions simplifies complexity into strategic advantages, propelling your organization toward greater efficiency in the dynamic digital landscape.