ITOC Operator (Shift) (Ref No: ITOC OP-0822_LSck)

ITOC Operator (Shift) (Ref No: ITOC OP-0822_LSck)

Business Unit:
Services Team
Cape Town (Bellville)
Date listed:
Tuesday, 06 September 2022
Start date:
As soon as possible

1. Introduction 


Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly solutions. Through a culture of excellence, partnership and fun, Sintrex attracts and empowers staff with inspirational work experience, world- class software and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.

The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.

Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.


2. Core Outputs

  • Candidate is required to work shifts based on 24/7 rotational shifts, including public
  • Operation of network and system monitoring systems for clients
  • Act on alarms and other associated commands or messages displayed on monitors/displays
  • Perform system administration tasks and maintain the database of monitored objects
  • Health checks and compilation of reports
  • Ability to pick up on trends and action them on the monitoring
  • Develop an awareness of a wide spectrum of IT technologies
  • First line support on our systems
  • Improvements to health checks made on an ongoing basis
  • Continuously monitoring of client's infrastructure, according to SLA
  • Timeously responding to exceptions according to
  • Administration maintained according to client SLA
  • Continuously updating client and engineer of changes made (via email/ telephone)
  • Daily/Weekly/Monthly QA reports being completed
  • Standard report generated on request
  • Generating monthly reports
  • Patch and/or hot fix release testing completed
  • New and current systems testing compared
  • RT system to be maintained


3. Essential Requirements 

  • Grade 12
  • Ability to work shifts
  • A+, N+, CCENT or CCT (100-490: Supporting Cisco routing and Switching Network Devices).
  • AZ-104: Microsoft Azure Administrator, Linux+ or
  • Basic understanding of hardware, operating systems (Linux or Windows), applications and networking
  • Basic systems administration tasks
  • Experience in the installation and set-up of networks, servers or workstations will be an advantage
  • Advanced Excel and Word skills


4. Behavioural Competencies 

  • Passion for technology and learning
  • Strong presentation and communication skills
  • Entrepreneurial initiative (self-starter)
  • High degree of professionalism
  • Strong influencing skills as well as relationship and network building skills
  • Team orientated as well as the ability to work independently
  • Able to work under pressure
  • Strong analytical skills and problem-solving skills
  • High level of customer service
  • Strong personal development
  • Show good judgement in all decisions to ensure sustainability
  • Strong sense of
  • Results orientated
  • Attention to detail

The closing date for CVs are Friday, 30 September 2022.  Please forward all CVs, to the following email address:  This email address is being protected from spambots. You need JavaScript enabled to view it. 

Very Important:  The Reference Number provided for each vacancy must at all times be referred to.